SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
5-20 Business days |
| Canada, Europe |
5-20 Business days |
| Australia, New Zealand |
5-20 Business days |
| Central & South America |
5-25 Business days |
| Asia |
5-20 Business days |
| Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of merrypurchasing.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of merrypurchasing.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Wow, what a fantastic product! My big boy absolutely loves this chew ball. It's not just a toy for him, it's an interactive playmate that keeps him busy when I'm sw with work. The suction cup is sturdy and holds up well even against my dog's mighty tugs. Plus, the treat dispenser feature is pure genius! He gets so excited trying to get those treats out, and I have noticed his breath smells better too - must be that dental care aspect doing its magic. A great purchase indeed! 🐕👍
Sturdy, interactive and a great dental aid - my dog's new favorite toy!
Satisfactory
i've got two large dogs who are notoriously hard on toys but this one has held up exceptionally well they love playing tug of war with the rope and the suction cup end sticks securely to our hardwood floors or tile in the kitchen i also appreciate how easy it is to fill with their favorite kibble which provides them hours of entertainment as they try to get every last piece out plus it seems like their teeth are cleaner since we started using this definitely worth every penny 👌💖
A chew ball that dispenses treats AND cleans teeth? My pup is thrilled!
Excellent
This toy has been such a blessing for us and our energetic Labrador Retriever. She can't seem to get enough of it! The combination of chewing, pulling, and treat-dispensing features keep her engaged much longer than any other toy we've tried before. As she chews on the rubbery texture, I feel relieved knowing she’s getting some dental benefits too – less plaque build-up means fewer vet visits right? And let me tell you about that suction cup; it stays put no matter how determinedly she pulls at it - impressive strength there!
Durable, engaging treat-dispenser with added dental benefits - an all-rounder for large dogs.
recommend
Keeps my large breed busy for hours. Stays put thanks to the suction cup.
Excellent toy for my big guy - he loves tugging at it, trying to get treats out. Plus, the suction cup holds up well against his strength. As a bonus it's helping keep his teeth clean!
Durable
This chew ball has been a lifesaver! It keeps my large dog entertained for hours. The treat dispenser is an added bonus and the dental care feature makes me feel like I'm doing something good for his health.
this thing rocks!! 😁😁 my bulldog goes nuts over this chew ball he spends hours tugging on the rope while trying to dispense his treats from inside honestly i didn't expect him to take such liking towards it but now it's his favorite toy the suction cup is a game winner too sticks to pretty much any surface and withstands all his tugging plus i've noticed that his teeth look cleaner and breath fresher since he started using this chew ball highly recommended for anyone with large dogs who love to chew 🐶👏
ok
I've noticed cleaner teeth since introducing this chew ball into our routine. My pup enjoys playing with it, especially when there are treats inside! The sturdy suction cup ensures no slipping or moving around - great purchase!